Apollo tvs Refund and Return Policy
Refund Policy
1. Overview
At Apollo TVs, we strive to deliver the best service to our customers. However, due to the nature of digital services, refunds are provided under specific circumstances outlined below.
2. Eligibility for Refunds
- Refunds are only offered for technical issues that cannot be resolved by our support team.
- Requests must be submitted within 7 days of the purchase date.
- Refunds are not available for:
- Issues caused by customer-side equipment, such as poor internet connections or incompatible devices.
- Subscription cancellations after activation and usage.
- Free trials or promotional offers.
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3. How to Request a Refund
To request a refund:
- Contact our support team at [email protected].
- Provide details about the issue, including your account information and proof of purchase.
- Allow up to 3 business days for our team to review your request.
4. Approved Refunds
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider (typically 5-10 business days).
5. No Refund Policy Exceptions
Refunds will not be issued for customer dissatisfaction unrelated to technical issues (e.g., channel preferences, content changes, or user errors).
6. Contact Us
For assistance or to inquire about our refund policy, reach out to us at:
Email: [email protected]